You will need to create a new account for the LAIKA Shop — accounts from the old LAIKA Store are no longer active. If you have a question about your purchase history from the old LAIKA Store, you can reach out to us at [email protected].
See below for frequently asked questions about The LAIKA Shop.
Don’t see the answer you’re looking for? Reach out to us at [email protected] and we will do our best to respond to your inquiry within 1-2 business days.
My log in for the old LAIKA Store isn’t working. What should I do?
Do you sell gift cards?
Yes! You can purchase a digital gift card here, which will be delivered to your recipient via email.
How do I check the balance of my gift card?
Reach out to customer service at [email protected] and we will be able to provide the balance of your gift card.
I have a gift card from the old LAIKA Store. Can I still use it?
We will gladly transfer the balance of your old LAIKA Store gift card to a new gift card, valid at the new LAIKA Shop. Reach out to us at [email protected].
Something I want is out of stock. What should I do?
You will see an option to sign up for our waitlist on the product page for the out-of-stock item. If you sign up for the waitlist, you’ll be notified first when it’s back in stock.
I have recommendations for new products — can I share them with LAIKA?
Yes! We love to hear from customers with ideas for products inspired by LAIKA worlds and characters. Please reach out to us at [email protected].
What is the status of my order?
Orders typically ship out within 1-3 business days. You can check the status of your order via the tracking link provided in your shipping confirmation email.
What payment methods do you accept?
The LAIKA Store accepts the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Shop Pay
- Apple Pay
- Google Pay
Can I change or cancel an order?
If you wish to cancel a recent order, reach out to us at [email protected] and we will do our best to accommodate your request. However, if the order is already in process at our warehouse, we will not be able to cancel your order.
I pre-ordered an item and haven’t received it. When will it ship?
Estimated shipping dates for your pre-ordered item(s) should be included in your email confirmation. If you have any questions, feel free to reach out to us at [email protected].
Where do you ship?
We currently ship to the following countries:
- Australia (Western Australia, South Australia, Queensland, NSW, Victoria)
- Austria
- Belgium
- Canada (British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia)
- France
- Germany
- Italy
- New Zealand
- Spain
- United Kingdom
- United States
Additional customs and import taxes and fees may apply for international orders — these fees will be calculated at checkout.
Don’t see your country listed? Feel free to reach out to us at [email protected] and we will do our best to accommodate you in the future!
How much does shipping cost?
Our domestic economy shipping rates are as follows:
- U.S. orders under $50 cost $5
- U.S. orders between $50-$99 cost $8
- U.S. orders over $100 qualify for free shipping
Our 2-day domestic economy shipping rates are as follows:
- U.S. orders under 6 lbs cost $25
- U.S. orders over 6 lbs cost $30
International shipping rates vary by country and weight, and will be calculated during checkout.
How long does shipping take?
On average:
- Domestic economy orders take 5-8 business days
- Domestic 2-day orders take 1-2 business days
- International orders take 6-18 business days
What is your return policy?
LAIKA does currently not accept returns, and all sales are final. If you’re not satisfied with your purchase, reach out to us at [email protected] and we will do our best to make it right.
Exchanges will be accepted for apparel items only — if you would like to exchange your apparel item for a different size, please reach out to us within 30 days at [email protected] with your order number and the item and size you would like to exchange. Items should be unworn, unwashed, and with original tags attached. Customer service will respond with instructions on how to exchange your order.
For more information about returns, visit our Shipping & Returns page.
What if an item is damaged or defective?
If you receive an item which is damaged or defective, please send a photo of the item and the defect or damaged area to [email protected]. Please include your name, email and order number in your correspondence. We will review the photo and respond with further instructions.
For more information on our return policy, visit our Shipping & Returns page.